Brewing Service and Support

Customer service & support

 

ABER Instruments Ltd considers customers to be equally important before and after a sale. We take pride in our customer service and after-sales support and differentiate ourselves by being completely customer-focused. We have put together a competent support team with diverse backgrounds to help cater your needs best. In addition, we have developed a plethora of support material that includes training videos, user manuals, excel sheet guides for data analysis, maintenance protocols, troubleshooting guides etc. that will help streamlining knowledge-transfer.

We also offer comprehensive training packages, which cover all the important aspects of our technology and instruments. The training is conducted by one of our able Product Experts. An "Aber Proficiency" Certificate can be obtained after successfully completing the training programme. The training can be carried out at ABER Instruments Ltd or at the customer site. Please contact sales@aberinstruments.com if you want to organise a training program or if you want to know more.

For any technical queries you may have prior or post purchase for any ABER Instrumentssystem, please initially direct them to:

 

Mr. Matthew Lee

matt@aberinstruments.com

+44 (0)1970 636 300

Dr. Aditya Bhat

aditya@aberinstruments.com

+44 (0)1970 636 300

 

Distributor Network

Aber Instruments Ltd operates through a global network of distributors, please find details of your local distributor here.

Customer Resource Portal

The Aber Instruments Customer resource Portal for distributors and customers gives access to a range of product and training videos, Product and system manuals and demo Software, along with marketing support material for distributors. If you are a current distributor or Aber customer, please send your portal login request to: portal@aberinstruments.com